Questions, Answered Plainly

We visit and look at the room in daylight, measure every window ourselves, and talk through how the space is actually used. A written quote follows, normally within three to four days, specified against a particular fabric, lining, heading and track rather than a price range. Once approved, the work is made to those measurements and we come back to install, dress the folds and check the operation with you before leaving.

The quote reaches you within three to four days of the measure. How long the making takes depends entirely on what has been specified — blinds and standard sizes move quickly, while made-to-measure curtains in a fabric that has to be ordered take considerably longer. We give you a date in the quote rather than a guess on the phone, and we tell you if anything is likely to push it.

We confirm this when you get in touch, because it depends on where the property is and how much is being looked at. What we will say is that we do not quote from photographs — the measure has to happen on site, and any charge involved is made clear before we arrange a visit rather than appearing on an invoice afterwards.

Usually yes, and we will tell you before cutting whether we think it will survive where it is going — which for anything near the sea is the important question. We will need to see it to calculate quantity properly, and we cannot guarantee performance or colourfastness on material we did not supply. If a fabric is clearly wrong for the position, we will say so rather than quietly make it up.

Solution-dyed acrylic first, because the pigment runs through the fibre rather than sitting on the surface, so sun cannot bleach it and salt abrasion cannot expose undyed material. Good polyester blends are the practical second choice. Untreated cotton and linen hold moisture and will spot with mildew close to the water, and silk and viscose are the worst possible options there. Further inland the calculation changes completely and natural fibres become perfectly sensible.

We measure, make and install. The same people who took the measurements hang the finished work, which matters because they already know what is behind the plaster and how the window sits. Whether installation is quoted separately or within the overall price is set out in the written quote.

Our workshop is in Benaulim and we work across the South Goa coastal belt — Colva, Varca, Cavelossim, Majorda, Betalbatim, Carmona and Mobor among them. We travel further across Goa for whole-property and contract projects. If you are outside that, get in touch and we will tell you honestly whether we can serve you properly rather than stretching to reach.

Hardware we have supplied and fitted is covered for a year against faults and damage that is not deliberate — brackets working loose, a mechanism binding, a track needing realignment. We come back and put it right. Ordinary fabric wear, and damage caused deliberately or by alteration after we leave, sit outside that.

Yes, and a good proportion of what we do is exactly that. We coordinate with caretakers or property managers for access, and we work to written records so nothing depends on a conversation you were not part of. For owners who are away for the monsoon, the annual take-down and storage programme is built entirely around this.

No. Alongside window treatments we handle upholstery, cushions and soft furnishings, headboards and seating, wallpaper and wall finishes, carpets and rugs, outdoor shade and insect screening. Most projects here use several of those at once, and coordinating them against one palette is a large part of why a finished room looks considered rather than assembled.

For installation, largely yes — during the rains fabric cannot be transported dry, walls do not drill cleanly and fixings do not cure properly. But the monsoon is the best time to plan and specify, because workshops are quiet and you can see for yourself which rooms are dark, where damp comes in and where the draught goes. Specify in July and the work lands in October as the house reopens.

Yes. A good share of the monsoon programme is properties where someone else made the curtains, or where they came with the house. We assess condition on the first collection and tell you honestly what has life left in it and what is heading for replacement, rather than storing something that is already finished.

Regularly. Guest rooms are an operations problem more than a decorating one — they need genuine blackout, contract-grade durability and parts that can be swapped quickly. The biggest saving available is standardising across rooms so one spare set covers the whole property and a failure never takes a room out of service during peak season.

Yes. Bring a cushion, a paint chip or a photograph of the room and we will work to it. For larger projects we can prepare a sample board, and on whole-property work we build and sign off one room before committing the rest — which is the cheapest possible way to find out whether something works.

Yes, if specified correctly. Battery and solar-charged motors have no relationship with the mains at all, so outages are irrelevant to them. Mains-wired motors should always include a manual override so the blind can still be moved by hand. A blind stuck closed during a power cut is a specification failure rather than an unavoidable limitation.